SR Contact

ACCOUNTS RECEIVABLE SERVICE

More cash in the bank.
Invoices paid on time.

We take over the collection of your B2B receivables end to end — in your name, with no work on your side. AI automation paired with human judgement: the money arrives sooner, and the customer relationship stays intact.

Book a call or email us at info@solventa.rs

THE PROBLEM

Sales are strong, but the cash is late.

Overdue invoices mean your capital is sitting with your customers instead of in your account — making it harder to pay salaries, meet your own obligations and fund new work.

Collection is a job in its own right: it takes time, consistency and the right tone with the customer. That is the job we take off your hands.

And you are not alone — illiquidity in Serbia is chronic:

≈ 47,000 companies and sole traders in Serbia have frozen bank accounts
€1.87bn of cash locked in those frozen accounts, earning nothing

Source: National Bank of Serbia

AI + HUMAN

AI drives the collection. A human runs it.

We combine the speed and consistency of artificial intelligence with the judgement and instinct of an experienced professional — so collection runs around the clock, while every sensitive decision stays in human hands.

ARTIFICIAL INTELLIGENCE

Tireless routine work, around the clock

It tracks every due date, sends personalised reminders at the right time and in the right measure, logs every contact and prepares your reports — consistently, without fatigue and without anything slipping through.

HUMAN JUDGEMENT

The decisions that need a feel for people

Our specialists take on escalations, disputes and negotiations, and any conversation that calls for tact — so that collection stays careful with your customer relationship.

The result: the consistency of artificial intelligence and our expert judgement — effective collection that never drops an invoice and never damages a customer relationship.

HOW WE WORK

A clear process, from day one.

01

We review where you stand

We go through your receivables: we build an ageing analysis (which invoices are late, and by how much), sort every customer and every invoice by status, and set out a plan of approach — including when and how to escalate if it comes to that.

02

We collect in your name

We send regular, personalised reminders before and after the due date, tailored to each customer. When it is needed we escalate — always agreed with you, and always in a tone that protects your relationship. We work with domestic and foreign customers alike.

03

Reports and full visibility

You get a weekly and a monthly report on everything done and on where collection stands: ageing analysis, the number and value of invoices collected, and DSO — the average number of days it takes you to get an invoice paid.

WHAT YOU GET

Collection handled end to end, with no work on your side.

Everything a dedicated credit controller would do — we do it, and you see all of it.

Every invoice and every due date tracked, with nothing missed.
Personalised reminders before and after the deadline, tailored to each customer.
Every promise to pay recorded and followed through to the end.
Finding the right person to pay when a customer goes quiet or stalls.
Escalation by agreement — when and how you decide.
An up-to-date picture: at any moment you know who owes what.
Weekly and monthly reporting including DSO (average days to collect).
Fully aligned with SEF, Serbia’s national e-invoicing system.

WHY THIS IS DIFFERENT

A service, not another tool.

A service, not software

We are not selling you a tool you will have to use yourself (or won’t). We do the work for you.

In your name

We act as part of your team, under your name. The customer relationship stays intact.

No damage to the business relationship

The whole process follows good business practice — no unnecessary pressure on your customers.

Confidentiality

We sign a non-disclosure agreement (NDA). Details of your invoices and customers stay confidential.

Domestic and foreign customers

We also cover customers outside Serbia, who are harder to reach through domestic collection.

A fast start

No slow integrations. In a single meeting we take everything we need and get going.

THE RIGHT MOMENT

The best time to collect an invoice is early.

We do not wait for an invoice to become disputed. Solventa steps in before and immediately after the due date, when the chance of getting paid is highest — not once agencies and lawyers are already involved.

The life of an invoice: who acts, and when A timeline of an invoice from issue to write-off. The probability of collection falls over time. Solventa acts earliest (before and around the due date), traditional agencies later, lawyers last. The life of an invoice: who acts, and when Invoice issued Due date Overdue At risk Written off Probability of collection ↓ time Solventa Prevention and early collection — the best chance of getting paid Traditional agencies They step in once the invoice is already badly overdue Lawyers · litigation Court proceedings, once collection is uncertain Solventa does not compete with agencies and lawyers — we solve the problem before it gets that far. The earlier we start, the higher the chance of collection and the lower the total cost of collecting.

WHY US

Specialists in collection, focused on your money.

Solventa does one thing: collecting B2B receivables. We understand the local system — including SEF, Serbia’s national e-invoicing system — and what collection takes both inside Serbia and beyond it. We work consistently, transparently and in full confidence. Behind every message to your customer there is a clear plan and accountability to you.

COMMON QUESTIONS

The questions we get asked most.

Do you contact my customers in my name?+
Yes. We act under your name (white-label) — to the customer it reads as communication coming from your company. Your brand and your customer relationship remain yours.
Will it damage the customer relationship?+
No. The tone is professional and free of pressure, in line with good business practice. Sensitive situations and negotiations are handled by a person, not by artificial intelligence — precisely so the relationship stays intact.
What about the confidentiality of my data?+
We sign a non-disclosure agreement (NDA). Details of your invoices and customers stay confidential.
How quickly can you start?+
There are no slow integrations. In a single meeting we take everything we need and begin work.
How is the service charged?+
A monthly retainer scaled to volume — the number of customers and invoices under management, rather than a commission on what is collected. We give an exact quote on a short call.
How are you different from a collection agency or a lawyer?+
We are not a replacement for them — we are the earlier step. Solventa acts before and immediately after the due date, in your name and without pressure, when the chance of collection is highest. Agencies and lawyers only come in once the debt is already disputed: an agency usually works on commission and with a harder approach, and a lawyer through the courts — which is slow, expensive and easily damages the customer relationship. You engage us so that it never gets that far.

CONTACT

Ready to get your invoices paid?

Get in touch — let us look at where the money is stuck and what Solventa can do about it.

Book a call

or contact us directly: info@solventa.rs